Privacy Policy

1. Company information

1. Name: Pipeline Co., Ltd. (PIPELINE株式会社)
2. Address: Toko Building, 4-11-1 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023, Japan
3. Representative: Alan Watanabe, Representative Director and President

2. Personal information we collect

We collect the following personal information by lawful and fair means.

1. Information you enter when you contact us, request materials, or apply for the free risk check, a seminar or similar (name, company, department, job title, email address, phone number and so on)
2. Information we obtain in the course of business discussions, contracts, and providing and supporting our services
3. Information collected when you use our website, such as cookies and similar identifiers, access times, pages viewed, IP address and browser information
4. Information obtained through exchanging business cards, and at exhibitions, seminars and similar events

3. How we use personal information

We use the personal information we collect for the following purposes.

1. To respond to and contact you about enquiries, requests for materials and applications
2. To provide our products and services, perform contracts, and provide support
3. To tell you about our products, services, seminars, events and similar (you can ask us to stop at any time)
4. To analyse how our website is used, and to improve and develop our products and services
5. To carry out investigation and analysis work entrusted to us by customers, within the scope of that engagement
6. To respond to laws and regulations or requests from public authorities

4. Personal information in work we carry out for customers

Where data a customer provides to us for incident investigation, log analysis, dark web research or similar work contains personal information, we handle it only within the scope and for the purposes set out in our contract with that customer, and return or delete it as the contract requires when the contract ends.

5. Provision to third parties

We do not provide personal information to third parties without your consent, except in the following cases.

1. Where required by law
2. Where it is necessary to protect a person’s life, body or property and it is difficult to obtain your consent
3. Where it is necessary to cooperate with a national or local government body, or a party entrusted by one, in carrying out duties prescribed by law
4. Other cases permitted under the APPI

6. Outsourcing

We may entrust all or part of the handling of personal information to external parties to the extent necessary to achieve the purposes of use. In that case we select contractors appropriately and supervise them as necessary and appropriate.

7. Provision to third parties in other countries, and handling outside Japan

We work together with our group companies in Singapore and Bangladesh, and we use cloud services provided by companies in the United States and other countries (for customer relationship management and marketing support, website delivery and similar). As a result, personal information may be handled outside Japan.

When we provide personal information to a third party in another country, we do so in accordance with the APPI: we either obtain your consent, or confirm that the recipient has put in place a system that meets the standards set by the APPI, and take the necessary measures. Information about the personal information protection systems of those countries is available on the website of Japan’s Personal Information Protection Commission and elsewhere.

8. Security measures

We take the following measures to prevent the leakage, loss or damage of personal information and otherwise keep it secure.

1. Organisational measures: appointing a person responsible, maintaining handling rules, and checking how personal information is handled
2. Human measures: regular training for staff, and confidentiality undertakings
3. Physical measures: controlling the areas where personal information is handled, and preventing theft of equipment and media
4. Technical measures: access control, protection against unauthorised access, and protection of data in transit and at rest

9. Cookies and website analytics

Our website uses cookies and similar technologies, and a marketing support tool (HubSpot), to understand how the site is used, make it easier to use, and link visits to enquiries. Information collected through cookies does not on its own identify a specific individual, but it may be linked to personal information we hold, for example when you fill in a form.

You can disable cookies in your browser settings, although some features may then not work.

10. Requests concerning retained personal data

If you or your representative ask us to notify you of the purposes of use of, disclose, correct, add to or delete, stop using or erase, or stop providing to third parties, your retained personal data, or to disclose records of provision to third parties, we will verify your identity and respond without delay in accordance with the law. Please send requests to the contact point below.

11. Contact

For questions or concerns about how we handle personal information, please contact us at:

1. Pipeline Co., Ltd., personal information enquiries
2. Email: [email protected]
3. Address: Toko Building, 4-11-1 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023, Japan

12. Changes to this policy

We may revise this policy in response to changes in the law or in our business. Any revised policy takes effect when it is published on our website.